Last updated: August 2026

This Shipping Policy explains how Perfect Pools processes, dispatches and delivers orders placed through our online store.

1. Delivery Areas

Perfect Pools delivers to addresses within South Africa, subject to courier availability.

Certain remote areas, farms, estates or restricted locations may require additional delivery time or charges. Some oversized, heavy or specialised products may only be available for collection or delivery within selected areas.

2. Order Processing

Orders are processed after payment has been successfully received or authorised.

Orders are normally prepared during business days, excluding weekends and South African public holidays.

Orders placed after business hours, on weekends or on public holidays will be processed on the next available business day.

Processing may take longer where:

• A product is out of stock or on back order;

• Additional payment verification is required;

• The order contains oversized or specialised products; or

• Delivery information is incomplete.

3. Delivery Timeframes

Estimated delivery timeframes will depend on the customer’s location, product availability and the selected delivery method.

Typical delivery estimates are:

• Cape Town and surrounding areas: [Insert estimated timeframe]

• Major cities and metropolitan areas: [Insert estimated timeframe]

• Regional or remote areas: [Insert estimated timeframe]

These timeframes are estimates and are not guaranteed.

Delivery may be delayed by courier issues, severe weather, road closures, public holidays, stock shortages or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges are calculated based on the delivery location, parcel size, product weight and selected delivery method.

The applicable shipping fee will be displayed during checkout before the order is submitted.

Additional charges may apply to:

• Remote or difficult-to-access locations;

• Heavy or oversized products;

• Special handling requirements; or

• Redelivery attempts.

Where an additional charge is required after checkout, Perfect Pools will contact the customer before dispatch.

5. Delivery Requirements

Customers must provide a complete and correct delivery address, contact number and any necessary access instructions.

An authorised person may be required to sign for the order.

Perfect Pools will not be responsible for delays or additional costs caused by:

• Incorrect or incomplete delivery information;

• Nobody being available to receive the order;

• Restricted access to the delivery location; or

• A customer refusing delivery without a valid reason.

Additional charges may apply where redelivery is required.

6. Tracking and Delivery Updates

Where tracking is available, the customer will receive tracking information by email, SMS or another available communication method after the order has been dispatched.

Tracking information may take some time to update after collection by the courier.

Customers may contact Perfect Pools if an order has not arrived within the estimated delivery period.

7. Damaged, Missing or Incorrect Orders

Customers should inspect their order as soon as possible after delivery.

If a parcel or product is damaged, missing or incorrect, please contact Perfect Pools promptly and provide:

• Your name and order number;

• A description of the issue;

• Photographs of the product and packaging; and

• Details of any missing or incorrect items.

Please keep the original packaging until the issue has been resolved.

Where the problem is confirmed, Perfect Pools may arrange collection, replacement, exchange or refund according to our Refund and Returns Policy and applicable South African law.

8. Collection

Where collection is available, customers will be notified when their order is ready.

Do not travel to collect an order until you have received confirmation that it is ready.

Collection may require proof of purchase and valid identification.

9. Contact Us

For shipping, tracking or delivery enquiries, contact:

Perfect Pools
16 Enterprise Way
Sunningdale
Cape Town, 7441
South Africa

Telephone:
(0860) 697665
021 556 2840

Email:
info@perfectpools.co.za