Last updated: August 2026

Perfect Pools respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or purchase products from our online store.

1. Information We Collect

We may collect personal information such as your name, telephone number, email address, billing and delivery address, order history, payment confirmation and communications with us.

We may also automatically collect technical information, including your IP address, browser type, device information, website activity and cookie information.

Payment card information is normally processed securely by our payment provider and is not stored directly by Perfect Pools.

2. How We Use Your Information

We may use your personal information to:

• Process payments and orders;

• Arrange product delivery or collection;

• Provide customer support;

• Handle returns, refunds and warranty claims;

• Send order and service updates;

• Prevent fraud and protect our website;

• Improve our products and online services; and

• Meet our legal and accounting obligations.

We will only use your information for legitimate business purposes or where you have given us permission.

3. Sharing Your Information

We may share necessary information with trusted service providers that assist us with payment processing, website hosting, deliveries, customer communication, analytics and professional services.

We may also disclose information where required by law, to prevent fraud or to protect the rights and safety of Perfect Pools, our customers or others.

We do not sell or rent customers’ personal information.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep products in your shopping cart, understand website activity and improve your browsing experience.

Some cookies are required for the website to function correctly. Other cookies, such as analytics or advertising cookies, may be used with your permission where required.

You may disable or delete cookies through your browser settings. Disabling essential cookies may affect certain website functions.

5. Marketing Communications

We may send you promotional emails or messages where you have agreed to receive them or where permitted by law.

You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at info@perfectpools.co.za.

You will continue to receive necessary communications relating to orders, payments, deliveries or customer service.

6. Information Security and Retention

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to complete the purposes described in this policy, resolve disputes, maintain business records and comply with legal, tax and accounting requirements.

7. Your Rights

Subject to applicable South African law, you may request to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of information where legally permitted;

• Object to certain uses of your information;

• Withdraw previously given consent; or

• Submit a complaint about how your information is handled.

Certain information may need to be retained where required by law or for legitimate business purposes.

To submit a privacy request, contact us at info@perfectpools.co.za. We may ask you to verify your identity before processing the request.

You may also submit a complaint to the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

8. Third-Party Services

Our website may contain links to external websites or use third-party services such as payment gateways, courier services, analytics platforms or social media services.

These third parties have their own privacy policies and are responsible for how they process information collected through their services.

Perfect Pools is not responsible for the privacy practices of external websites that we do not control.

9. Policy Updates

Perfect Pools may update this Privacy Policy when our services, business practices or legal obligations change.

The latest version will be published on this website with an updated revision date. We encourage customers to review this page periodically.

10. Contact Us

For questions, requests or complaints concerning your personal information, please contact:

Perfect Pools
16 Enterprise Way
Sunningdale
Cape Town, 7441
South Africa

Telephone:
(0860) 697665
021 556 2840

Email:
info@perfectpools.co.za